Need help? Our support team can assist with account-related queries, technical concerns, payments and withdrawals, or general feedback. For questions about payment methods, bonus balance or verification, contact us via email, phone or live chat. Our organisation handles account checks, transaction updates and security enquiries, and we aim to respond promptly. If you prefer, use the phone line for urgent matters or request a callback through live chat.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 09:00-23:00; email response within 24 hours) |
| General enquiries | [email protected] (Response Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (Reply within 48 hours) |
| Phone | +44 20 7946 0823 (Mon-Fri, 09:00-18:00) |
| Payments | [email protected] (Settlement queries: 1-3 business days) |
| Privacy | [email protected] (Data requests handled by our security centre) |
Email Support
Email is the preferred way to contact us for account issues, document requests, or detailed enquiries. Please send messages to [email protected] with a clear subject line and full account details so we can respond quickly. Include up-to-date contact information and any relevant documents to avoid delays. We aim to reply promptly once we have all required information.
Contact Form
Response Time
Our support team aims to respond to most inquiries within one business day. Some requests may need additional review, so more complex issues can take longer depending on their nature. We’ll review your message and get back to you as soon as we can. Please include the relevant details when contacting us to help us understand your request.
Feedback
We welcome your feedback, suggestions, and ideas to improve this site. Please tell us about bugs, unclear wording, or features you’d like to see - every message is reviewed carefully by our team and used to improve service, usability, and player safety. Your input helps shape updates and fixes, so don’t hesitate to get in touch and make the site better for everyone.