Fortunica Casino Terms of Use
This page sets out the rules that govern use of our platform and explains the relationship between us and our users. It describes core obligations, account checks and the basic controls that apply when you register, play or transact with us. We use clear, practical language so you can understand what we expect and what you should expect from us.
Account responsibilities
When you open and use an account with us you are responsible for keeping your login details secure and for all activity that occurs under your account. You must provide accurate and up-to-date personal information and notify us promptly of any unauthorised access or suspicious activity. Multiple accounts, shared accounts or attempts to circumvent limits are not permitted and may result in account restrictions or closure.
We allow you to set self-imposed limits and encourage their use. Where limits are set, they remain binding until changed by you following any cooling-off period that applies. We may temporarily suspend access to your account while we investigate potential breaches of these responsibilities.
Eligibility requirements
To use our services you must meet the eligibility criteria published on the site at the time you register. This typically includes being of legal gambling age and authorised to gamble in your place of residence. We check eligibility when you register and again when you request withdrawals or promotions. If you do not meet these criteria we will close or restrict your account.
Acceptable platform use
Our platform must be used fairly and lawfully. Prohibited activity includes, but is not limited to, collusion, use of automated bots, attempts to manipulate games or systems, chargeback abuse and any activity intended to defraud the platform or other users. Abusive, harassing or unlawful behaviour towards staff or other users is not permitted and may result in immediate account action.
General bonus and promotion rules
Promotions and bonus offers are subject to their own terms and conditions, which form part of these terms. Eligibility, wagering requirements, contribution rates and time limits depend on the specific promotion. We reserve the right to withhold, cancel or reclaim bonuses where we suspect abuse, fraud or breach of promotion rules. Always read the full promotion terms before participating.
Deposits and withdrawals
Payment methods available to you are listed in your account. Minimum and maximum transaction amounts may apply and processing times vary by method and provider. We carry out verification and security checks on deposits and withdrawals to protect your funds and comply with our obligations. You must use payment methods registered in your name unless otherwise authorised.
Withdrawal checks
Withdrawals may be subject to identity verification, source-of-funds checks and fraud screening. We may request documentation such as identity, address or payment method evidence and will suspend or delay withdrawals until these checks are complete. Transaction times are variable and may be affected by verification status or third-party processors.
Dispute resolution
If you have a complaint contact our support team through the channels shown on the site. We aim to resolve disputes promptly and fairly. If we cannot reach an agreement you may seek independent advice or use dispute resolution services available in the United Kingdom.
Updates to terms and conditions
We may update these terms from time to time. Where changes are significant we will notify registered users by a notice on the site or within account messages. Continued use of the service after notice constitutes acceptance of the updated terms. Please check this page regularly to stay informed of any changes.