OUR FEES
6.1 Our fee is 48% (inclusive of VAT where applicable) of the reduction in tax from HMRC on your behalf.
6.2 You will be notified of our fees at the time of engagement, and any changes to our fees will be communicated to you promptly.
6.3 If you are not satisfied with our fee structure, you have the right to terminate our agreement within 14 days of the engagement. If a refund has been issued by HMRC prior to us receiving notice of cancellation from you then a fee is still applicable as the works on your rebate has already been carried out and payment been issued. We can only action cancellation requests where HMRC has not begun processing the claim submitted to them on your behalf.
6.4 Our fees are payable upon receipt of the recovered payment from HMRC on your behalf.
6.5 We reserve the right to charge interest on overdue amounts at the rate applicable under the Late Payment of Commercial Debts (Interest) Act 1998.
6.6 We reserve the right to charge additional fees for any work that we perform outside the scope of the agreed-upon services, provided that we obtain your prior approval.
6.7 Upon receipt of recovery of a payment from HMRC on your behalf, we shall notify you of this within 21 days of receipt of the payment by way of digital communication, including a request for your identification to enable us to make a payment to you. You are required to provide your identification prior to any payments being made to you in accordance with anti-money laundering regulations and to prevent fraud.
6.8 If we do not receive the information requested as set out in clause 5.7 above, we shall continue to make reasonable efforts to contact you every 30 days by various means in order to obtain such information. In doing so, we shall levy an administration charge of £30 for each communication sent. In the event that we are not provided with the information within 90 days from the date of our initial notification, we shall be entitled to deduct our administration charges from your recovered payment, and you will be deemed to have forfeited the entire payment. In that event, we reserve the right to retain such funds for our administration charges and as compensation for our efforts, and you agree to waive any claims or causes of action against us arising from your forfeiting of the received payment in accordance with this clause.
6.9 In the event of a dispute related to our fees, you agree to raise any concerns or objections within 14 days of receiving our invoice. If no concerns are raised within this period, you will be deemed to have accepted our fees as billed.
6.10 If a dispute arises over our fees, we will make every effort to resolve the matter amicably. If an agreement cannot be reached, both parties agree to seek resolution through mediation or alternative dispute resolution methods prior to pursuing any legal action.
6.11 We reserve the right to engage a third-party collection agency or take legal action to recover any outstanding fees owed to us in the event of non-payment.
6.12 All payments must be made in British Pounds Sterling (GBP) unless otherwise agreed upon in writing.
6.13 Any and all payments issued by cheque are required to be cashed within a 120 day period, failure to do so will result in the cheque being cancelled and the balance being returned as a credited on account subject to our standard terms and conditions.
